Refund and Returns Policy


Unfortunately, tickets cannot be refunded unless an event is cancelled or rescheduled either by the artist or The Live Room.

If you have purchased tickets from The Live Room and have spares or unwanted tickets we may be able to resell your tickets on your behalf. Please note: this is only possible for sold out or very high demand events. Email if you’d like us to try and resell your unwanted tickets. If successful we will credit your account with The Live Room with the equivalent value of the tickets resold. Please note that this will not be a refund issued to your payment method, but credit given to your account at The Live Room to be used against future bookings.

An agreement to attempt to resell tickets is not a guarantee that this will be possible; if you ask us to resell on your behalf it is up to you as ticket-holder to inform us immediately if you change your mind or pass your tickets on personally.

The above is applicable only if you have purchased tickets directly from The Live Room. If you have tickets purchased from another approved ticket merchant (for example, Seetickets) please contact them or refer to their own terms and conditions.

What happens if an event is cancelled?

Where possible you will be contacted by the The Live Room either by email or phone. We can either credit your account with us, or provide you with a refund for the face value of the ticket. We can only refund the full ticket cost via a customer’s bank account.

On occasion, an event may be cancelled by the artist or The Live Room with a view to rearranging for a future date. Where possible we will try to make sure original tickets remain valid for the new date, while continuing to offer a full refund if the customer cannot attend. Refunds will only be offered up to 4 weeks before a rescheduled event to enable sufficient time to resell them.